Privacy Policy – TransferHop

TransferHop respects your privacy and is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Greek legislation.

1. Who We Are

The TransferHop mobile application is owned and operated by KoniWeb.gr of the company JOHNALEX EE, headquartered at 14 Skra Str. Kallithea 17673 Athens, Greece. For any matter related to this policy, please contact us at contact@transferhop.gr.

2. What Data We Collect

When you use our app, we collect the following types of personal data:

From users (passengers):

  • Full name

  • Phone number

  • Email address

  • Location/geolocation data (for booking purposes)

  • Booking history

From drivers/providers:

  • Full name

  • Phone number and email

  • Vehicle information

  • Location while active

  • Trip history

3. Why We Collect Your Data

We process personal data for the following purposes:

  • To enable booking and transport services

  • To communicate with users and drivers

  • To provide customer and technical support

  • To improve the user experience

  • To comply with legal obligations

4. Legal Basis for Processing

Your personal data is processed based on:

  • Your consent

  • The performance of a contract (booking and ride facilitation)

  • Legal compliance

  • Legitimate interests of the company (e.g., to operate the platform smoothly)

5. Who Has Access to Your Data

Your data is not shared with third parties and is not transferred outside the EU, except where required by law or necessary to provide the service (e.g., sharing basic data between passenger and driver for the purpose of the trip).

6. Data Retention

We retain your data only for as long as necessary:

  • To provide our services

  • To meet legal obligations

  • Or until you delete your account

When an account is deleted, all associated data is permanently erased from our systems.

7. Your Rights

Under the GDPR, you have the following rights:

  • Right to access your data

  • Right to rectification of inaccurate data

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to object to processing

  • Right to data portability

To exercise any of these rights, please contact us at [Contact Email].

8. Data Security

We apply appropriate technical and organizational measures to ensure your data is secure and protected from loss, alteration, unauthorized access, or disclosure.

9. Cookies and Similar Technologies

Our app may use cookies or similar technologies to:

  • Personalize your experience

  • Analyze usage

  • Maintain user sessions

Users are informed and can choose to accept or decline cookies.

10. Lodging a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

Hellenic Data Protection Authority (HDPA)
1-3 Kifisias Avenue, GR-11523 Athens, Greece
www.dpa.gr